Last updated: December 2024
Refund and Returns Policy
At QuantumView IPTV, we are committed to providing exceptional streaming services and customer satisfaction. This refund policy outlines the terms and conditions for refunds of our IPTV subscription services.
Overview
We offer a 7-day money-back guarantee for all new QuantumView IPTV subscriptions. If you are not completely satisfied with our service quality, streaming performance, or content selection within 7 days of your initial subscription activation, you are eligible for a full refund.
This policy applies only to first-time subscribers and covers situations where our service does not meet your expectations or technical requirements. Refunds must be requested within 7 days of your subscription start date to qualify for our money-back guarantee.
Eligibility for Refunds
To be eligible for a refund under our 7-day guarantee, you must be a first-time QuantumView IPTV subscriber. Your refund request must be submitted within 7 calendar days from the date your subscription was activated and you received your login credentials.
Valid reasons for refund requests include technical compatibility issues with your devices, unsatisfactory streaming quality due to our service limitations, or if our content library does not meet your entertainment needs.
The following situations are not eligible for refunds:
- Subscription renewals or extensions of existing accounts
- Requests made after the 7-day guarantee period
- Issues related to your internet connection or internet service provider
- Dissatisfaction with specific content that was clearly described in our channel listings
- Account violations or suspensions due to terms of service breaches
Refund Process
To request a refund, contact our customer support team at support@quantumview.online or through our 24/7 live chat within 7 days of your subscription activation. Please include your account email, subscription details, and reason for the refund request.
Our support team will review your request within 24-48 hours. If approved, refunds are processed back to your original payment method within 3-5 business days for credit cards or 5-7 business days for other payment methods.
Upon refund approval, your access to QuantumView IPTV services will be immediately terminated. You will receive email confirmation once the refund has been processed and submitted to your payment provider.
Processing Times
Once your refund is approved and processed by our team, the time it takes to appear in your account depends on your payment method and financial institution:
- Credit cards: 3-5 business days
- Debit cards: 5-7 business days
- PayPal: 1-3 business days
- Bank transfers: 5-10 business days
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check your bank account or credit card statement. Contact your credit card company or bank, as processing times can vary between financial institutions.
If you’ve verified with your payment provider and still haven’t received your refund, contact our support team at support@quantumview.online with your refund confirmation number and payment details for further assistance.
Partial Refunds
QuantumView IPTV does not offer partial refunds for unused portions of subscription periods. Our digital streaming service is provided continuously throughout your subscription term, and refunds are only available under our 7-day money-back guarantee for new subscribers.
Subscription plans are priced for the full billing period, and pro-rated refunds are not available for early cancellations or account terminations.
Chargebacks and Disputes
We encourage customers to contact our support team directly before initiating chargebacks or payment disputes with their financial institution. Most issues can be resolved quickly through our customer service channels.
Unauthorized chargebacks or disputes for valid services may result in account suspension and additional fees. We will provide documentation to payment processors and banks to dispute invalid chargeback claims.
Subscription Renewals
QuantumView IPTV operates on a no-auto-renewal basis. Your subscription will expire at the end of your chosen billing period unless you manually renew. This policy gives you complete control over your subscription and eliminates concerns about unwanted charges.
Renewal reminders are sent via email before your subscription expires, allowing you to decide whether to continue service or let your subscription end naturally.
Technical Support
Before requesting a refund due to technical issues, we strongly encourage you to work with our technical support team to resolve any streaming problems. Many issues can be quickly resolved through device configuration, app updates, or connection optimization.
Our 24/7 support team provides comprehensive technical assistance including setup guidance, troubleshooting, and device compatibility verification to ensure you get the best possible streaming experience.
Contact Information
For refund requests, questions about this policy, or technical support, contact us at:
- Email: support@quantumview.online
- Live Chat: Available 24/7 on our website
- WhatsApp: Available through our website contact page
Our customer service team is available around the clock to assist with refund requests and ensure your satisfaction with QuantumView IPTV services.